Returns & exchanges

Exchange window

If something isn't right, you can request an exchange within 7 days of delivery. Pieces must be unworn, in their original condition and packaging.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, message us within 48 hours of delivery with your order number and a photo. We'll replace it at no extra cost.

Hygiene

For hygiene reasons, earrings that have been worn cannot be returned or exchanged unless they are faulty.

How to request an exchange

Contact us on WhatsApp or email jhumkawali2@gmail.com with your order number. We'll confirm the next steps and the return address.